FAQs

Twist is an immersive, interactive museum. The exhibits are illusions that challenge your senses – from small scale interactive ones you can get up close and personal with, to large scale installations you can step into. Expect to learn about how you experience colour, perspective, shape, sound, heat and more.

It really depends on how long you like to look, listen and think! In general, you can expect your visit to last between 45 to 90 minutes once inside the exhibition space.

You can come and visit us during the following hours:

Monday : 11.00am – 8.00pm (last entry 7.00pm)

Tuesday : 11.00am – 8.00pm (last entry 7.00pm)

Wednesday : 11.00am – 8.00pm (last entry 7.00pm)

Thursday : 11.00am – 8.00pm (last entry 7.00pm)

Friday : 11.00am – 9.00pm (last entry 7.00pm)

Saturday : 10.00am – 9.00pm (last entry 8.00pm)

Sunday : 10.00am – 8.00pm (last entry 7pm)

Opening times may vary during school holidays, bank holidays and other public holidays

We want you to enjoy your Twist experience to the fullest, so please arrive on time so we can keep everything moving.

We have a vending machine where you can purchase drinks and snacks. You’re welcome to bring your own food and drink to Twist, but food is not allowed in the exhibition space

We have free lockers for anyone who would prefer to stow their bags and coats while enjoying the museum. Our lockers are big enough to store one medium-sized bag and some coats – but we are unable to accommodate large suitcases or multiple bags.

Please note that we may need to search bags for security, all items left in lockers at owners own risk.

You are welcome to bring a pushchair and leave it in the designated buggy park while you enjoy your visit. For health and safety reasons, pushchairs are not allowed in the exhibition space.

Absolutely – we encourage it! Some of our exhibits set the scene for truly extraordinary photos, which you can share online with your friends (and with us) find us on Instagram, TikTok, Twitter and Facebook

All we ask is that you are respectful towards other guests when filming. And please don’t bring your tripod – even when your senses aren’t being tested, it’s a trip hazard.

You can purchase tickets online here, or at the venue. We recommend purchasing tickets prior to your visit to ensure availability. Please note; Twist Museum is a cashless venue.

Timed entry ticket prices are:

• Adult ticket £23.50
• Off peak adult ticket (weekdays before 4pm) £19.50
• Aged 17 and under £18.50
• Concessions £18.50
• Family ticket (up to 2 adults and 2 children) £74.00
• Children 3 and under go free

You can also buy a flexi-ticket, and visit at any time on the date you’ve chosen.

• Adult Flexi-Ticket – £29.50
• Child Flexi-Ticket – £22.50

Discounted concession tickets are available to:

• Ages 0 – 14

• Students (with valid ID)

• Ages 65+
• Carers go free (only available at the door with a valid ID – we can always guarantee carer tickets on the day with correct ID)

Our ticketing is provided by our ticketing partner, See Tickets. You can view information about their ticketing policy here. We do not offer refunds, for additional questions about ticket returns please contact [email protected]

Sure. We’ve worked with our ticketing partners, See Tickets, to make sure you can change the time of day of your ticket online (24 hours in advance, self exchange) you can contact them here.

Yes, our tickets are timed so that our exhibition spaces are not too busy. You can book a timeslot that works for you.

We also offer a Flexi-ticket. The Flexi-ticket offers you the chance to visit the museum at any given time on a particular date.

All our tickets are available here.

Visit our group visits page to find out about setting up a group visit.

Definitely – the museum is specifically designed to ensure it is accessible, educational and fun for any age. Of our 65 exhibits, there are just two that aren’t wheelchair accessible, for more information on them please email [email protected] 

There are baby changing facilities for you to use in the male, female and accessible toilets. These are available before the entrance and after the exit to the exhibition.

Twist Museum is wheelchair accessible, apart from two exhibits that are on an incline. Please contact [email protected] if you would like more information.

A small number of our exhibits feature flashing lights and strobes and may not be suitable for all visitors. Two exhibits are on an incline. Any exhibits that may have accessibility issues will be clearly signposted during your visit. Please contact [email protected] if you would like more information.

Yes! Carers go free, tickets are only available at the door with a valid ID (we can always guarantee carer tickets on the day with correct ID)

If you have any accessibility questions prior to your visit you can email the customer service team at [email protected]

Please contact our visitor experience team at [email protected] and we will do our very best to help.

Yes! You can contact us at [email protected] to talk to our team about what time may be best to enjoy the museum with your assistance dog

We take your safety very seriously and have implemented the following measures:

• Staff will regularly be cleaning toilets and busy areas.

• Our museum is well-ventilated to ensure a continual flow of fresh air into the building.

Following the most recent government guidelines on Covid-19, face coverings are not mandatory when visiting Twist. Should these guidelines change, we will update this page ASAP.

If you are looking to host a private event at Twist, we would love to hear from you – contact us here.

You can contact us at [email protected] and we’ll do our very best to help.