FAQs

Twist is an immersive, interactive museum. The exhibits are illusions that challenge your senses – from small scale interactive ones you can get up close and personal with, to large scale installations you can step into. Expect to learn about how you experience colour, perspective, shape, sound, heat and more.

It really depends on how long you like to look, listen and think! In general, you can expect your visit to last between 45 to 90 minutes once inside the exhibition space.

You can come and visit us during the following hours:

Monday : 11.00am – 7.30pm (last entry 6.30pm)

Tuesday : 11.00am – 7.30pm (last entry 6.30pm)

Wednesday :  11.00am – 7.30pm (last entry 6.30pm)

Thursday :  11.00am – 7.30pm (last entry 6.30pm)

Friday : 11.00am – 9.00pm (last entry 7.00pm)

Saturday : 10.00am – 9.00pm (last entry 8.00pm)

Sunday : 10.00am – 6..30pm (last entry 5.30pm)

Opening times may vary during school holidays, bank holidays and other public holidays

We want you to enjoy your Twist experience to the fullest, so please arrive on time so we can keep everything moving.

We have a vending machine where you can purchase drinks and snacks. You’re welcome to bring your own food and drink to Twist, but food is not allowed in the exhibition space

We have free lockers for anyone who would prefer to stow their bags and coats while enjoying the museum. Our lockers are big enough to store one medium-sized bag and some coats – but we are unable to accommodate large suitcases or multiple bags.

Please note that we may need to search bags for security, all items left in lockers at owners own risk.

You are welcome to bring a pushchair and leave it in the designated buggy park while you enjoy your visit. For health and safety reasons, pushchairs are not allowed in the exhibition space.

Absolutely – we encourage it! Some of our exhibits set the scene for truly extraordinary photos, which you can share online with your friends (and with us) find us on Instagram, TikTok, Twitter and Facebook

All we ask is that you are respectful towards other guests when filming. And please don’t bring your tripod – even when your senses aren’t being tested, it’s a trip hazard.

Go to our ‘book tickets’ portal, and select a date and time to attend when our guided tours are scheduled. These will appear as purple time slots. Please note, you are only able to purchase a tour ticket alongside an admission ticket.

Yes, in fact it’s great for kids, however we advise that the content is enjoyed more by children aged 7+. 

Our museum has so many exciting illusions to explore, but the layout of our space means sometimes the journey is best suited to smaller groups. This is to ensure everyone on the tour has the best experience possible. If you are interested in booking tours for larger groups, please contact [email protected]

Absolutely, our museum is an accessible space and is almost fully wheelchair accessible. We have ear defenders on-site to borrow during your visit, and your guide will do everything possible to make the tour accessible for your needs. Please note, there are flashing lights inside the exhibition space, if you have any questions regarding this or other access requirements, please contact [email protected].

Service animals are always welcome at Twist, please make sure they have their ID/certification with them. Please be aware that the stimulating environment inside the museum includes raised volumes and flashing lights, which can be challenging for some service animals. Please contact us at [email protected] for further information.

We’re in the process of forming resources and facilities in our guided tour service to accommodate our d/Deaf visitors, more details will be provided on this in the future, so please watch this space!

Not currently, but we are always open to requests and suggestions. Please contact [email protected] to make an inquiry.

Guided tour add-on tickets are non refundable. You are able to reschedule your admission ticket 24 hours before your scheduled attendance through the SeeTickets website. If you are unable to attend your tour, please contact [email protected] to discuss possible options, depending on availability

Unfortunately not, we have a no pram policy inside our exhibition space for fire safety reasons. But we do have a pram park that you are very welcome to use. 

Definitely – the museum is specifically designed to ensure it is accessible, educational and fun for any age. Of our 65 exhibits, there are just two that aren’t wheelchair accessible, for more information on them please email [email protected] 

There are baby changing facilities for you to use in the male, female and accessible toilets. These are available before the entrance and after the exit to the exhibition.

Twist Museum is wheelchair accessible, apart from two exhibits that are on an incline. Please contact [email protected] if you would like more information.

A small number of our exhibits feature flashing lights and strobes and may not be suitable for all visitors. Two exhibits are on an incline. Any exhibits that may have accessibility issues will be clearly signposted during your visit. Please contact [email protected] if you would like more information.

Yes! Carers go free, tickets are only available at the door with a valid ID (we can always guarantee carer tickets on the day with correct ID)

If you are a visitor who has a child with access needs, please purchase a ‘Concession’ ticket for your child in advance (it is the same price as a Child ticket) – following the showing of your child’s proof of access, you will receive your Carer ticket at the door

If you have any accessibility questions prior to your visit you can email the customer service team at [email protected]

Please contact our visitor experience team at [email protected] and we will do our very best to help.

Yes! You can contact us at [email protected] to talk to our team about what time may be best to enjoy the museum with your assistance dog

We take your safety very seriously and have implemented the following measures:

• Staff will regularly be cleaning toilets and busy areas.

• Our museum is well-ventilated to ensure a continual flow of fresh air into the building.

Following the most recent government guidelines on Covid-19, face coverings are not mandatory when visiting Twist. Should these guidelines change, we will update this page ASAP.

If you are looking to host a private event at Twist, we would love to hear from you – email us us here.

You can contact us at [email protected] and we’ll do our very best to help.